{"id":533,"date":"2026-07-27T16:29:18","date_gmt":"2026-07-27T20:29:18","guid":{"rendered":"https:\/\/weelo.rolladmedia.com\/politique-de-confidentialite\/"},"modified":"2026-08-20T10:27:27","modified_gmt":"2026-08-20T14:27:27","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/weelo.rolladmedia.com\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"533\" class=\"elementor elementor-533 elementor-237\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6df61e94 e-flex e-con-boxed e-con e-parent\" data-id=\"6df61e94\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2eeec654 elementor-widget elementor-widget-html\" data-id=\"2eeec654\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\n    @import url('https:\/\/fonts.googleapis.com\/css2?family=Inter:wght@400;500;600&family=Syne:wght@700;800&display=swap');\n\n    *, *::before, *::after { box-sizing: border-box; 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}\n    .providers-table tr:nth-child(even) td { background: var(--white); }\n\n    .providers-table tr:last-child td { border-bottom: none; }\n\n    .provider-chip {\n      display: inline-block;\n      background: var(--navy);\n      color: #fff;\n      border-radius: 4px;\n      padding: 2px 8px;\n      font-size: 0.75rem;\n      font-weight: 600;\n      margin-bottom: 4px;\n    }\n\n    \/* \u2500\u2500 RIGHTS GRID \u2500\u2500 *\/\n    .rights-grid {\n      display: grid;\n      grid-template-columns: repeat(auto-fill, minmax(210px, 1fr));\n      gap: 14px;\n      margin: 18px 0;\n    }\n\n    .right-card {\n      border: 1px solid var(--border);\n      border-radius: 8px;\n      padding: 16px;\n    }\n\n    .right-card .icon {\n      font-size: 1.4rem;\n      margin-bottom: 8px;\n      display: block;\n    }\n\n    .right-card strong {\n      display: block;\n      font-size: 0.88rem;\n      font-weight: 600;\n      color: var(--navy);\n      margin-bottom: 4px;\n    }\n\n    .right-card p {\n      font-size: 0.82rem;\n      color: var(--muted);\n      margin: 0;\n    }\n\n    \/* \u2500\u2500 CONTACT \u2500\u2500 *\/\n    .contact-box {\n      background: var(--navy);\n      color: var(--white);\n      border-radius: var(--radius);\n      padding: 36px 40px;\n    }\n\n    .contact-box h2 {\n      font-family: var(--font-display);\n      font-size: 1.25rem;\n      font-weight: 800;\n      margin-bottom: 18px;\n      color: var(--white);\n      display: flex;\n      align-items: baseline;\n      gap: 12px;\n    }\n\n    .contact-box p { color: rgba(255,255,255,0.7); margin-bottom: 20px; }\n\n    .contact-links {\n      display: flex;\n      flex-direction: column;\n      gap: 10px;\n    }\n\n    .contact-links a {\n      display: inline-flex;\n      align-items: center;\n      gap: 10px;\n      color: #7EB4FF;\n      text-decoration: none;\n      font-weight: 500;\n      font-size: 0.95rem;\n      transition: color 0.2s;\n    }\n\n    .contact-links a:hover { color: #fff; }\n\n    \/* \u2500\u2500 FOOTER \u2500\u2500 *\/\n    footer {\n      text-align: center;\n      padding: 24px;\n      font-size: 0.8rem;\n      color: var(--muted);\n    }\n\n    a { color: var(--blue); }\n\n    @media (max-width: 600px) {\n      section { padding: 24px 20px; }\n      .page-wrap { padding: 32px 16px 60px; }\n      .contact-box { padding: 28px 20px; }\n      .providers-table { font-size: 0.78rem; }\n      .providers-table th, .providers-table td { padding: 8px 10px; }\n    }\n  <\/style>\n<\/head>\n<body>\n\n<header class=\"the_header\">\n  <p class=\"subtitle\">Privacy Policy<\/p>\n  <span class=\"badge\">Compliant \u2014 Quebec Law 25<\/span>\n<\/header>\n\n<div class=\"page-wrap\">\n\n  <div class=\"meta-bar\">\n    <span>Last updated: <strong>June 28, 2026<\/strong><\/span>\n    <span>Provided by <strong>ROLLAD MEDIA INC<\/strong> (Laval, Qc, Canada).<\/span>\n  <\/div>\n\n  <!-- TOC -->\n  <div class=\"toc\">\n    <h2>Table of Contents<\/h2>\n    <ol>\n      <li><a href=\"#s1\">Introduction<\/a><\/li>\n      <li><a href=\"#s2\">Information We Collect<\/a><\/li>\n      <li><a href=\"#s3\">Purposes of Collection and Use<\/a><\/li>\n      <li><a href=\"#s4\">Third-Party Providers and Transfers Outside Quebec<\/a><\/li>\n      <li><a href=\"#s5\">Sharing with Partner Clients<\/a><\/li>\n      <li><a href=\"#s6\">Cookies and Tracking Technologies<\/a><\/li>\n      <li><a href=\"#s7\">Data Retention and Destruction<\/a><\/li>\n      <li><a href=\"#s8\">Data Security<\/a><\/li>\n      <li><a href=\"#s9\">Privacy Incidents<\/a><\/li>\n      <li><a href=\"#s10\">Your Rights<\/a><\/li>\n      <li><a href=\"#s11\">Protection of Minors<\/a><\/li>\n      <li><a href=\"#s12\">Changes to This Policy<\/a><\/li>\n      <li><a href=\"#s13\">Person Responsible for Personal Information Protection<\/a><\/li>\n    <\/ol>\n  <\/div>\n\n  <!-- 1 -->\n  <section id=\"s1\">\n    <h2 class=\"section-title\"><span class=\"num\">01<\/span> Introduction<\/h2>\n    <p>This Privacy Policy describes how <strong>ROLLAD MEDIA INC<\/strong> (\"Rollad Media\", \"we\", \"our\") collects, uses, retains, and protects personal information from users of the Weelo AI chatbot service, deployed on our partner clients' websites. It complements our <a href=\"https:\/\/weelo.ca\/conditions-utilisation\/\" target=\"_blank\" rel=\"noopener\">Terms of Use<\/a> governing the use of the service.<\/p>\n    <p>Rollad Media is committed to protecting your privacy and fully complying with the <strong>Act modernizing legislative provisions as regards the protection of personal information (Law 25)<\/strong>, as well as the Act respecting the protection of personal information in the private sector, CQLR c P-39.1.<\/p>\n    <p>For any questions regarding this policy, contact our Privacy Officer: <a href=\"mailto:info@rolladmedia.com\">info@rolladmedia.com<\/a>.<\/p>\n  <\/section>\n\n  <!-- 2 -->\n  <section id=\"s2\">\n    <h2 class=\"section-title\"><span class=\"num\">02<\/span> Information We Collect<\/h2>\n\n    <h3>2.1 Information You Voluntarily Provide<\/h3>\n    <p>When interacting with the Weelo AI agent, you may provide:<\/p>\n    <ul>\n      <li>First and last name<\/li>\n      <li>Email address<\/li>\n      <li>Phone number<\/li>\n      <li>Content of your messages and questions submitted to the chatbot<\/li>\n      <li>Any other information you choose to share in the conversation<\/li>\n    <\/ul>\n\n    <h3>2.2 Information Collected Automatically<\/h3>\n    <p>When you use Weelo (AI agent), certain technical data is collected automatically:<\/p>\n    <ul>\n      <li>IP address<\/li>\n      <li>Web browser type and version<\/li>\n      <li>Device operating system<\/li>\n      <li>Pages visited on the partner site during the interaction<\/li>\n      <li>Date, time, and duration of the interaction<\/li>\n      <li>Conversation history to ensure service continuity<\/li>\n    <\/ul>\n\n    <h3>2.3 Information Not Collected<\/h3>\n    <p>Weelo does not collect sensitive information as defined by Law 25 (health, ethnic origin, political opinions, religious beliefs, biometric data), unless voluntarily provided by you within a conversation.<\/p>\n  <\/section>\n\n  <!-- 3 -->\n  <section id=\"s3\">\n    <h2 class=\"section-title\"><span class=\"num\">03<\/span> Purposes of Collection and Use<\/h2>\n    <p>Personal information collected is used exclusively for the following purposes:<\/p>\n    <ul>\n      <li>Provide the Weelo (AI agent) chat service and answer your questions<\/li>\n      <li>Forward your requests to the partner client whose website integrates Weelo<\/li>\n      <li>Improve the quality and relevance of the assistant's responses<\/li>\n      <li>Ensure the security, stability, and proper operation of the service<\/li>\n      <li>Detect and prevent abuse, fraud, and malicious activity<\/li>\n      <li>Comply with applicable legal obligations<\/li>\n    <\/ul>\n    <div class=\"highlight\">\n      <strong>We do not sell, rent, or trade your personal information to third parties.<\/strong> We do not use your data for marketing, targeted advertising, or commercial profiling.\n    <\/div>\n  <\/section>\n\n  <!-- 4 -->\n  <section id=\"s4\">\n    <h2 class=\"section-title\"><span class=\"num\">04<\/span> Third-Party Providers and Transfers Outside Quebec<\/h2>\n\n    <div class=\"alert\">\n      <strong>Notice \u2014 Data Transfer Outside Quebec:<\/strong> In accordance with Law 25, we inform you that your personal information is processed and hosted by service providers located in the <strong>United States<\/strong>. These transfers are governed by contractual agreements (Data Processing Agreements) ensuring a level of protection equivalent to that required under Quebec law.\n    <\/div>\n\n    <table class=\"providers-table\">\n      <thead>\n        <tr>\n          <th>Provider<\/th>\n          <th>Role<\/th>\n          <th>Location<\/th>\n          <th>Data Involved<\/th>\n        <\/tr>\n      <\/thead>\n      <tbody>\n        <tr>\n          <td><span class=\"provider-chip\">Anthropic<\/span><\/td>\n          <td>AI Processing \u2014 Language Model (LLM)<\/td>\n          <td>United States<\/td>\n          <td>Conversation content<\/td>\n        <\/tr>\n        <tr>\n          <td><span class=\"provider-chip\">Supabase \/ AWS<\/span><\/td>\n          <td>Database and Storage<\/td>\n          <td>United States<br><small style=\"color:#5C7080\">Oregon (us-west-2)<\/small><\/td>\n          <td>All stored data<\/td>\n        <\/tr>\n        <tr>\n          <td><span class=\"provider-chip\">Vercel<\/span><\/td>\n          <td>SaaS Application Hosting<\/td>\n          <td>United States<br><small style=\"color:#5C7080\">California (Walnut)<\/small><\/td>\n          <td>Data in transit<\/td>\n        <\/tr>\n      <\/tbody>\n    <\/table>\n\n    <h3>4.1 Anthropic, Inc. \u2014 Artificial Intelligence (Claude)<\/h3>\n    <p>Weelo (AI agent) uses <strong>Claude<\/strong>, a language model developed by Anthropic, Inc. (United States), to generate assistant responses. The content of your messages is transmitted to Anthropic's servers for real-time processing. Anthropic acts as a service provider and does not retain your conversations to train its models without explicit consent.<\/p>\n    <p><a href=\"https:\/\/www.anthropic.com\/privacy\" target=\"_blank\" rel=\"noopener\">Anthropic Privacy Policy \u2192<\/a><\/p>\n\n    <h3>4.2 Supabase \u2014 Database (AWS us-west-2, Oregon)<\/h3>\n    <p>Weelo (AI agent) data is stored in a database hosted by <strong>Supabase<\/strong>, whose infrastructure relies on Amazon Web Services (AWS) in the <strong>us-west-2 (Oregon, USA)<\/strong> region. Supabase maintains a Data Processing Agreement compliant with North American data protection laws.<\/p>\n    <p><a href=\"https:\/\/supabase.com\/privacy\" target=\"_blank\" rel=\"noopener\">Supabase Privacy Policy \u2192<\/a><\/p>\n\n    <h3>4.3 Vercel, Inc. \u2014 Hosting (Walnut, California, USA)<\/h3>\n    <p>The Weelo SaaS application is hosted on <strong>Vercel, Inc.<\/strong> infrastructure, with servers located in Walnut, California, USA. Vercel ensures service availability and processes data in transit during each interaction.<\/p>\n    <p><a href=\"https:\/\/vercel.com\/legal\/privacy-policy\" target=\"_blank\" rel=\"noopener\">Vercel Privacy Policy \u2192<\/a><\/p>\n  <\/section>\n\n  <!-- 5 -->\n  <section id=\"s5\">\n    <h2 class=\"section-title\"><span class=\"num\">05<\/span> Sharing with Partner Clients<\/h2>\n    <p>Weelo (AI agent) is deployed on our partner clients' websites. When you interact with Weelo, the information you provide may be transmitted to the relevant partner client to fulfill your request (phone callback, email response, etc.).<\/p>\n    <p>ROLLAD MEDIA INC acts as a <strong>service provider (data processor)<\/strong> on behalf of its partner clients. Each partner is responsible for its own privacy practices and must comply with Law 25 for data received via Weelo.<\/p>\n    <p>We enter into an agreement with each partner client governing personal information processing, in accordance with Law 25 requirements.<\/p>\n  <\/section>\n\n  <!-- 6 -->\n  <section id=\"s6\">\n    <h2 class=\"section-title\"><span class=\"num\">06<\/span> Cookies and Tracking Technologies<\/h2>\n    <p>Weelo may use cookies and similar technologies to ensure proper service functionality:<\/p>\n    <ul>\n      <li><strong>Session Cookies:<\/strong> to maintain conversation continuity<\/li>\n      <li><strong>Technical Cookies:<\/strong> to ensure service stability and security<\/li>\n    <\/ul>\n    <p>Weelo does <strong>not<\/strong> use advertising or behavioral tracking cookies for commercial purposes. You can configure your browser to reject cookies, though this may impact assistant performance.<\/p>\n  <\/section>\n\n  <!-- 7 -->\n  <section id=\"s7\">\n    <h2 class=\"section-title\"><span class=\"num\">07<\/span> Data Retention and Destruction<\/h2>\n    <p>We apply the data minimization principle: your personal information is kept only as long as necessary for the purposes for which it was collected.<\/p>\n    <ul>\n      <li><strong>Conversation Logs:<\/strong> retained based on timeframe defined by the partner client, typically between 30 and 365 days<\/li>\n      <li><strong>Technical Data (logs, IP addresses):<\/strong> retained for a maximum of 90 days for security purposes<\/li>\n      <li><strong>Information Sent to Partner Clients:<\/strong> subject to each partner's respective retention policy<\/li>\n    <\/ul>\n    <p>Upon expiration of the applicable period, personal information is securely destroyed or irreversibly anonymized.<\/p>\n  <\/section>\n\n  <!-- 8 -->\n  <section id=\"s8\">\n    <h2 class=\"section-title\"><span class=\"num\">08<\/span> Data Security<\/h2>\n    <p>We implement appropriate technical and organizational security measures:<\/p>\n    <ul>\n      <li>Data encryption in transit (TLS\/HTTPS)<\/li>\n      <li>Data encryption at rest within the Supabase database<\/li>\n      <li>Strict access controls: access limited to authorized Rollad Media team members<\/li>\n      <li>Two-factor authentication for administrative access<\/li>\n      <li>Continuous monitoring of system access and security anomalies<\/li>\n      <li>Regular infrastructure security assessments<\/li>\n    <\/ul>\n    <p>However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, absolute security cannot be guaranteed.<\/p>\n  <\/section>\n\n  <!-- 9 -->\n  <section id=\"s9\">\n    <h2 class=\"section-title\"><span class=\"num\">09<\/span> Privacy Incidents<\/h2>\n    <p>In the event of a privacy incident involving a risk of serious injury, ROLLAD MEDIA INC commits to:<\/p>\n    <ul>\n      <li>Notify the <strong>Commission d'acc\u00e8s \u00e0 l'information du Qu\u00e9bec (CAI)<\/strong> within timeframes prescribed by Law 25<\/li>\n      <li>Notify affected individuals whose information was compromised<\/li>\n      <li>Record the incident in our privacy incident log<\/li>\n      <li>Take appropriate corrective actions to remedy the situation<\/li>\n    <\/ul>\n  <\/section>\n\n  <!-- 10 -->\n  <section id=\"s10\">\n    <h2 class=\"section-title\"><span class=\"num\">10<\/span> Your Personal Information Rights<\/h2>\n    <p>In accordance with Law 25, you hold the following rights:<\/p>\n\n    <div class=\"rights-grid\">\n      <div class=\"right-card\">\n        <span class=\"icon\">\ud83d\udd0d<\/span>\n        <strong>Right of Access<\/strong>\n        <p>Request access to the personal information we hold about you and how it is used.<\/p>\n      <\/div>\n      <div class=\"right-card\">\n        <span class=\"icon\">\u270f\ufe0f<\/span>\n        <strong>Right to Rectification<\/strong>\n        <p>Request correction of inaccurate, incomplete, or ambiguous information.<\/p>\n      <\/div>\n      <div class=\"right-card\">\n        <span class=\"icon\">\ud83d\uddd1\ufe0f<\/span>\n        <strong>Right to Erasure<\/strong>\n        <p>Request deletion of your data, subject to legal retention obligations.<\/p>\n      <\/div>\n      <div class=\"right-card\">\n        <span class=\"icon\">\ud83d\udce6<\/span>\n        <strong>Right to Portability<\/strong>\n        <p>Receive your personal data in a structured, commonly used technological format.<\/p>\n      <\/div>\n      <div class=\"right-card\">\n        <span class=\"icon\">\ud83d\udeab<\/span>\n        <strong>Right to De-indexing<\/strong>\n        <p>In certain circumstances, request the de-indexing of information concerning you on the Internet.<\/p>\n      <\/div>\n    <\/div>\n\n    <div class=\"highlight\">\n      <strong>To exercise your rights:<\/strong> write to <a href=\"mailto:info@rolladmedia.com\">info@rolladmedia.com<\/a> clearly stating your request along with information enabling us to verify your identity. We will respond within <strong>30 days<\/strong>, in compliance with Law 25.\n    <\/div>\n    <p>If you feel your rights have not been respected, you may file a complaint with the <strong>Commission d'acc\u00e8s \u00e0 l'information du Qu\u00e9bec (CAI)<\/strong>: <a href=\"https:\/\/www.cai.gouv.qc.ca\" target=\"_blank\" rel=\"noopener\">cai.gouv.qc.ca<\/a>.<\/p>\n  <\/section>\n\n  <!-- 11 -->\n  <section id=\"s11\">\n    <h2 class=\"section-title\"><span class=\"num\">11<\/span> Protection of Minors<\/h2>\n    <p>Weelo is not intended for individuals under <strong>14 years of age<\/strong>. We do not knowingly collect personal information from children under 14. If you are a parent or guardian and discover your child provided us with personal information without consent, contact us immediately at <a href=\"mailto:info@rolladmedia.com\">info@rolladmedia.com<\/a> so we can proceed with deletion.<\/p>\n  <\/section>\n\n  <!-- 12 -->\n  <section id=\"s12\">\n    <h2 class=\"section-title\"><span class=\"num\">12<\/span> Changes to This Policy<\/h2>\n    <p>We may update this Privacy Policy to reflect changes in our practices, technologies, or legal requirements. The updated date is indicated at the top of this document.<\/p>\n    <p>For material changes impacting your rights or processing purposes, we will inform you via the relevant partner client's website or through other appropriate channels. We encourage you to review this policy periodically, along with our <a href=\"https:\/\/weelo.ca\/conditions-utilisation\/\" target=\"_blank\" rel=\"noopener\">Terms of Use<\/a>.<\/p>\n  <\/section>\n\n  <!-- 13 Contact -->\n  <div class=\"contact-box\" id=\"s13\">\n    <h2><span class=\"num\">13<\/span> Person Responsible for Personal Information Protection<\/h2>\n    <p>In accordance with Law 25, ROLLAD MEDIA INC has appointed a Privacy Officer responsible for overseeing compliance, handling access requests, and managing privacy incidents.<\/p>\n    <div class=\"contact-links\">\n      <strong style=\"color:#fff; font-size:1.05rem;\">ROLLAD MEDIA INC<\/strong>\n      <a href=\"mailto:info@rolladmedia.com\">\u2709\ufe0f info@rolladmedia.com<\/a>\n      <a href=\"https:\/\/rolladmedia.com\" target=\"_blank\" rel=\"noopener\">\ud83c\udf10 rolladmedia.com<\/a>\n      <a href=\"https:\/\/weelo.rolladmedia.com\" target=\"_blank\" rel=\"noopener\">\ud83d\udcac weelo.rolladmedia.com<\/a>\n    <\/div>\n  <\/div>\n\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Privacy Policy Compliant \u2014 Quebec Law 25 Last updated: June 28, 2026 Provided by ROLLAD MEDIA INC (Laval, Qc, Canada). Table of Contents Introduction Information We Collect Purposes of Collection and Use Third-Party Providers and Transfers Outside Quebec Sharing with Partner Clients Cookies and Tracking Technologies Data Retention and Destruction Data Security Privacy Incidents Your [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"footnotes":""},"class_list":["post-533","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/weelo.rolladmedia.com\/en\/wp-json\/wp\/v2\/pages\/533","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/weelo.rolladmedia.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/weelo.rolladmedia.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/weelo.rolladmedia.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/weelo.rolladmedia.com\/en\/wp-json\/wp\/v2\/comments?post=533"}],"version-history":[{"count":4,"href":"https:\/\/weelo.rolladmedia.com\/en\/wp-json\/wp\/v2\/pages\/533\/revisions"}],"predecessor-version":[{"id":543,"href":"https:\/\/weelo.rolladmedia.com\/en\/wp-json\/wp\/v2\/pages\/533\/revisions\/543"}],"wp:attachment":[{"href":"https:\/\/weelo.rolladmedia.com\/en\/wp-json\/wp\/v2\/media?parent=533"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}